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Manager, Claims and Supplier Quality

Purchasing · Copiague, New York

RENU Milburn (RM) is a third-generation operation founded in 1959 originally as a retail and commercial flooring business. Throughout 60 years, business has diversified and transformed as we cultivated a leading and innovative full-service General Contracting, Restoration and Construction Management firm, RENU Contracting Restoration. Servicing clients throughout the Long Island, New York tri-state region our dedication to our customers is the foundation of what allowed these two companies to Operations Management stand together as one.

Responsible for direct management of claims as related to installations, pricing and materials, vendor returns, stock rotations, and drop shipments.

Primary Responsibilities:
  • Serves as a liaison between customers, inter-departments, vendors, and subcontracts to reach a favorable resolution of all respective claims
  • Maintains adequate documentation and reporting on all respective claims handled
  • Performs root cause analysis and executes mitigation plans to prevent reoccurring claims and excess material returns from job-sites
  • Mitigates and tracks company claim-related losses and seeks adequate reimbursements
  • Composes vendor scorecards and works with vendor relations to distribute
  • Ensures drop shipped materials arrive at respective job sites, providing accounts payable with respective documentation and approval for release of payment
  • Leads strategic stock rotation efforts, in collaboration with inventory control and vendor relations that effectively minimize phantom and surplus materials on-hand
  • Reviews and approves material returns from job sites and coordinates with inventory control and warehousing team to action
  • Prepares monthly and quarterly KPIs and other reports for management review
  • Maintains adequate documentation procedures and workflows as related to claims and supplier quality
  • Ensures direct reports are complying with Supply Chain defined processes and procedures
  • Makes adequate recommendations that optimize inventory levels
  • Serves as a backup to respective Supply Chain Colleagues
  • Provides additional support to executive management as requested
Qualifications:

Education & Experience 

  • Bachelor’s Degree in Supply Chain, Business Administration, or Equivalent
  • Minimum of 6 years experience in Supply Chain, Operations, Claims, or Supplier Quality
  • Experience working in project-based business or commercial construction
  • APICS, ISM, and Six Sigma Certification a plus

Skills

  • Strong negotiation skills, must have the capability to manage stock rotation programs and vendor return policies
  • Substantial time and project management skills
  • Must have strong communication and interpersonal skills to collaborate with vendors and colleagues
  • Must be proficient in MS Office, Outlook, Word, Excel, Teams, Visio, Etc.
  • Experienced in MS PowerBi or equivalent, a plus
  • Must be engaging and proactive, with a strong sense of urgency

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